5.1 Information for Personal Care Home Staff

  • Family members and loved ones are naturally concerned about the well being of the resident, and may find some of the behaviors disturbing, yet the prospect of using medications to alleviate the behaviors is sometimes even more distressful to families.
  • It is important to understand that both families and staff want to provide the resident with the best quality of life possible – how we achieve this is through good communication and partnership.
  • Communicating honestly and effectively with families assists them to understand what is happening with their loved one, and can facilitate their participation and partnership in the care plan.